For several months Wrightwood MAC Chairman, Chuck Carroll has been working on a resolve to the DSL gridlock in the Tri-Community. Carroll’s tenacity to find a resolve or have an explanation for the closure of service primarily in the Wrightwood area created a public focus of the matter that enabled the community to voice their concerns and Verizon to listen.
Verizon Industry Analyst and Public Relations Specialist, Les Kumagai expressed that this reporter misunderstood the term closing and properly explained that Verizon has no intention of discontinuing its High Speed Internet service. In this case, the term was used to describe the sales status of the service in your area it is closed for sale to new customers because the local facility lacks the capacity to accommodate the addition of new customers at present.
Verizon is finalizing plans to expand its High Speed Internet service capacity in the Wrightwood area which will improve broadband performance for existing customers and allow the company to accept orders for Verizon High Speed Internet service from new customers. This expansion project will hopefully begin within the July-September summer months and will be completed during the third quarter of this year.
Some residents thought that perhaps Verizon would be able to utilize any recent disconnections from service and Kumagai expressed that this situation is minimal and that a few customer discontinuing service does not help relieve the saturated market. He did assure that the increase capacity upgrade would provide approximate 300 extra customers in the Wrightwood and Phelan area.
For residents that wish to be notified of DSL availability they can go online to the Verizon website and fill out a customer service page. This data is retained by Verizon and the notification of prospective customers is made through email in a simultaneous format.
Last Feb 7, the Federal Communication Commission started looking into changing their $8 billion Rural Phone Program to a Rural DSL Program because standard phone lines do not provide the quality of line to increase DSL service. But DSL lines can piggyback standard phone service. It is unknown if this change in the rural program will contribute to the local and current service upgrade but it may help in future service demands.
High demand of high speed internet service has increased multi-fold in recent years as online schooling, gaming, shopping and commercial service has replaced many brick and mortar environments and have brought service to the home keyboard.