Transition of Crisis Services in the Morongo Basin

By Staff Reports

(Victor Valley)– WHO: Community members, advocates, consumers, family members, caregivers, service providers, community and county partners within in the County of San Bernardino who are interested in receiving or referring individuals to crisis mental health services in the Morongo Basin.

WHAT: Telecare Corporation has entered into a contract with the County of San Bernardino Department of Behavioral Health (DBH) to manage the Crisis Walk-In Clinic in the Morongo Basin. Telecare Corporation has been the County’s provider of Crisis Walk-In services in the city of Victorville for the past five years.

WHY: To increase consumer access to services and reduce the number of calls to law enforcement for psychiatric emergencies, as well as the number of incidents resulting in psychiatric hospitalization. 

Telecare will begin providing services on September 3, 2013. DBH is currently providing temporary crisis services for the Morongo Basin until Telecare services are fully operational.

DBH has staff stationed in Joshua Tree, who is available to handle crisis calls Monday-Friday from 8:30 a.m. until 5:00 p.m. Staff is on-call Monday-Friday from 5:00 p.m. until 10:00 p.m., and Saturdays from 10:00 a.m. until 4:00 p.m. Staff can be reached at (760) 219-0792.

Hi-Desert Behavioral Health Services also provides crisis services Monday-Friday from 8:30 a.m. until 5:00 p.m. and can be reached at (760) 366-1541.

For crisis services outside of these hours, the DBH Access Unit 24 hour Crisis & Referral Hotline is available 24 hours a day, 7 days a week at (888) 743-1478.

The following crisis services are also available 24 hour a day:

Crisis Walk in Center – High Desert

16460 Victor Street,

Victorville, CA 92395

(760) 245-8837

Hours: 24 hours a day, 7 days a week

Telecare Corporation will begin providing services on September 3, 2013.

The Morongo Basin Crisis Walk-In Clinic will be located at:

55475 Santa Fe Trail

Yucca Valley, CA 92284

Community Crisis Response Team (CCRT)

EAST VALLEY -CCRT

850 E. Foothill Boulevard

Rialto, CA 92376

Pager number: (909) 420-0560

Hours: 24 hours a day, 7 days a week

HIGH DESERT -CCRT

11951 Hesperia Road

Hesperia, CA 92345

Pager number: (760) 734-8093

Hours: 24 hours a day, 7 days a week

For more information, please call the San Bernardino County Department of Behavioral Health at (888) 743-1478 or 711 for TTY user.

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