Type to search

BOE Earns National Honor for Improving Web-Based Customer Service, Reducing Costs

BOE Earns National Honor for Improving Web-Based Customer Service, Reducing Costs

4 years ago


By Staff Reports

(Victor Valley)– The Board of Equalization was presented the 2013 State IT Recognition Award (Government to Business category) from the National Association of State Chief Information Officers for launching online services that enhance the customer experience, reduce expenses, and increase revenue. This is the BOE’s third technology award in less than two months.

The four-year Electronic Services Expansion Project eliminated lengthy paper forms and applications for many BOE tax and fee programs. Most BOE customers can register businesses, file returns, make payments, and request tax relief through the BOE website.

“This landmark project allows the BOE to streamline our customers’ application process, decrease errors, and reduce our paper use. We are committed to improving the taxpayer experience by offering more efficient and cost effective services,” said BOE Executive Director Cynthia Bridges.

These online services help BOE make significant progress toward achieving its strategic technology goal of allowing taxpayers, staff, and other stakeholders to accomplish their work – any way, any time, any place.

NASCIO’s Digital Government: Government to Business Award recognizes innovative applications that foster improved interaction between government and business, including better customer service at less cost for regulatory compliance, new business formation, and day-to-day government-to-business interactions.

For more information about BOE’s other recent technology awards, visit www.boe.ca.gov/news/2013/95-13-G.pdf and www.boe.ca.gov/news/2013/79-13-G.pdf.

Leave a Comment

Your email address will not be published. Required fields are marked *