DMV Unveils Improved Website for Customers

DMV

By Staff Reports

(Victor Valley)– Customers can now conduct business with the Department of Motor Vehicles (DMV) using a redesigned dynamic website. The upgrade means the website now automatically adapts to the viewer’s device and will adjust its layout to fit the screen on desktop, smartphone, and tablet devices.

“We are always looking for ways to improve the customer experience, and this updated website is another example of our commitment to meeting this goal,” said DMV Director Jean Shiomoto.  “We know our customers have busy lives, and this reengineered website will allow them full access while on the go.”

Developed by DMV staff with customers in mind, the upgrade makes the site easy to navigate and find helpful DMV information.  Large eye-catching icons assist visitors in locating information quickly, and a featured “Trending” section highlights important new policies and hot topics.

The streamlined navigation bar offers services that customers say they use most, such as the convenient field office locator and appointment system, online services, and driver license and registration transactions.

The DMV website sees an average of 220,000 visits each day. In 2015, a total of 15.6 million online transactions were made on the site. Vehicle registration, driver license renewal and notice of release of liability are three of the most popular web transactions.

The new design is online at www.dmv.ca.gov.

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