By Staff Reports
(Apple Valley)– Liberty Utilities (Apple Valley Ranchos Water) Corp. is excited to announce the launch of the new Liberty Utilities website, designed to significantly improve our customer experience. This new site will expand our commitment to local, responsive, and caring customer service.
The new website format was created based on customer feedback. We also took into consideration best in class features and design. Customers will now be able to easily navigate to areas of interest, view important emergency notifications, stay up-to-date with local news and events, find useful programs to help save money, understand more about the factors that influence rates, and pay their bill with ease.
Once customers enter their location, the website will -provide information about their local community. Customers will continue to experience a more dynamic website over the coming months as we develop additional information to better serve our customers and communities.
“Our vision is to be able to provide an experience that reflects how customers want to interact with us,” said David Pasieka, Chief Operating Officer of Liberty Utilities. “We took time to reflect and act on the information our customers have been asking to see. The new site is one of the many steps we are taking to be responsive to customer needs, and to continuously improve their Liberty Utilities experience.”
VIEW our video to see an overview of the improvements and VISIT our website and select your location.
About Liberty Utilities
Liberty Utilities Co. owns and operates regulated water, wastewater, natural gas and electric transmission and distribution utilities in 12 states, delivering responsive and reliable essential services to over 750,000 customers across the United States. With a local approach to management, service and support, we deliver efficient, dependable services to meet the needs of our customers. Liberty Utilities provides a superior customer experience through walk-in customer centers, locally focused conservation and energy efficiency initiatives, and programs for businesses and residential customers. We measure our performance in terms of service reliability, an enjoyable customer experience, and an unwavering dedication to public and workplace safety. Liberty Utilities currently operates in Arizona, Arkansas,
California, Georgia, Illinois, Iowa, Kansas, Massachusetts, Missouri, New Hampshire, Oklahoma and Texas. For more information, please visit www.LibertyUtilities.com.