Town of Apple Valley Closes Offices to the Public

By Staff Reports

(Apple Valley)– The Town of Apple Valley will close physical administrative offices to the public, but will remain available electronically and by phone, beginning March 23 until further notice.

This local decision mirrors recent action by the County of San Bernardino to close their offices to the public to increase social distancing measures and slow the spread of the COVID-19 coronavirus.

According to a recent White House comment, the coronavirus is three times more infectious than the seasonal flu, requiring aggressive quarantining measures be exercised.

“These are unprecedented times and we need to be diligent to respond in aggressive ways, to ensure the healthy, safety and welfare of our residents and community,” said Mayor Scott Nassif. “We recognize this is a rapidly changing matter of importance to our community and we will continue to communicate with our residents and customers as information is made available.”

The Town will continue to perform critical services throughout the community including public safety and public works; while behind closed doors animal services, recreation planning, community development, and administrative and finance functions will continue.

Building and Safety and Engineering

Inspections will continue to occur under safe practices, limited contact, and in some cases, virtual inspections. Beginning March 23, the Town will offer a new Electronic Permit Center to allow customers to submit a plan check application and upload their documents online, providing for concurrent online review by departments. The new Electronic Permit Center will be open 24-hours a day, allowing building projects to be submitted anytime, from anywhere. For more information call (760) 240-7000 ext. 7100 or email

Animal Services and Shelter

Earlier this week, the Town also closed the municipal animal shelter to the public. Animal services staff will continue to provide for animals within their care, however adoption services will not be available. Intake of animals will be closed to the public.

Animal Control officers will respond to emergencies only, including for injured or stray animals, cruelty and neglect complaints, bite complaints and dangerous and aggressive dog complaints.  Officers will patrol and work from their vehicles but will not make contact with the public during this time of recommended social distancing and quarantining. Officers will not respond to non-aggressive stray pick-ups, licensing complaints, barking and nuisance complaints, or trapping and transport of cats.

If you believe your lost animal may be at the Town shelter, please call (760) 240-7000 ext. 7554; leave a message with a complete description and contact information.

Residents can mail their dog license renewal payments along with any required documents to: Apple Valley Animal Services 14955 Dale Evans Parkway, Apple Valley, CA 92307. Documents will be return mailed along with the renewed license.

Parks and Recreation

Open air parks, including dog parks at Civic Center Park, remain open to the public at this time; however, the public is recommended to keep a six-foot distance from one another.

Other online services offered by the Town include:

Police Department offices will remain open at this time. The public may call dispatch at (760) 956-5001 to make a police report. Dial 9-1-1 in the event of a life-threatening emergency.

Department Contact Information

For a complete list of Town department contact information please visit

For emergencies concerning sewer, water, flooding, traffic signs or signals, vicious dogs, dogs with life-threatening injuries, or emergencies regarding a town facility, please call the Town after-hours dispatch number at (760) 961-6001.

While there have been no cases of coronavirus reported in the community, these closures are a form of proactive social distancing intended to help protect the health and safety of our user groups, residents and employees.

Public health agencies are advocating for social distancing measures to “flatten the curve”; a term that describes the action to slow the rapid spread of the coronavirus in order to avoid overburdening hospitals and health care workers. Protective measures include: wash hands frequently, avoid shaking hands, avoid assembling in crowds, and stay home if you become sick.

Local information on the coronavirus pandemic will be updated on the Town’s Facebook page and website at . Please email questions to

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